Refund policy

Returns and Exchanges

Return of unwanted items – Cooling-off period

It is your responsibility to contact LogixX Fertility Ltd by email, mail or phone to advise us of your intention to return or exchange any item(s) within 7 working days of receipt of the item(s). After this date, it falls solely within the discretion of LogixX Fertility Ltd if a return or exchange will be accepted. Once notified, all items should be received at LogixX Fertility Ltd within 30 days from the date of delivery for this condition to apply. Please note that all return post and packaging is non refundable. We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

Once notified, all items should be received at LogixX Fertility Ltd within 30 days from the date of delivery for this condition to apply.

You must return items to LogixX Fertility Ltd by using the returns and exchanges procedure.

Return of faulty or damaged items

To help us process returning goods, we would be grateful if you could supply details of your order number, name, date of order .You will also be liable for the cost of re-delivery and our fees (which may exceed the original cost of delivery). We highly recommend that items are returned via a Recorded Delivery service, as we do not accept responsibility for items lost in the post. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. Logixx Fertility Ltd will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to recover our fees and expenses from you.

To return goods please post to our despatch handlers at LogixX Fertility Ltd,
Unit 33, 46 Goulds Close, Bletchley, Milton Keynes. MK1 1EQ.

However, you should note: Once opened and/or used, products cannot be returned to us unless the product is faulty or broken, all returns are evaluated before being processed, faulty items will be accepted up to the manufacturer's warranty terms. This does not affect your statutory rights.
If you refuse delivery due to an item being damaged, you should refuse delivery and notify us of this within 7 working days, as stated above. If you are unaware of the damage in transit, the 7 day period still applies.

You may return damaged or faulty item(s) within 14 days of receipt of the item(s). If an item is later deemed to be faulty, normal warranty conditions for that product apply. It is the recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.

Once we receive the returned item(s) at our warehouse, you should allow a further 14 days for a replacement to be sent.