Refund policy

Returns and Exchanges Policy

1. Unwanted Items (Cancellation & Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order and return unwanted items without giving a reason within 14 calendar days starting the day after you (or a third party designated by you) receive the goods.

• How to notify us: You must inform LogixX Fertility Ltd of your decision to cancel within this 14-day window by email, post, or phone.

• Returning the goods: Once you have notified us, you must send back the items within 14 calendar days from the date of notification.

• Return postage: You are responsible for paying the return postage costs for unwanted items. We strongly recommend using a tracked or signed-for delivery service, as we cannot accept responsibility for items lost or damaged during return transit. Please ensure items are securely packaged.

• Sealed & Hygiene Items Exemption: For health, hygiene, and medical safety reasons, products that are sealed for protection cannot be returned or refunded once opened or unsealed, unless the item is faulty or defective.

2. Faulty, Damaged, or Incorrect Items

We take great care with our products, but if an item arrives damaged or develops a fault, your rights are protected under the Consumer Rights Act 2015.

• Damage on Arrival / Transit Damage: If your package arrives visibly damaged, you may refuse delivery. If you discover damage upon opening, please notify us as soon as possible.

• 30-Day Right to Reject: If your item is faulty, damaged, or not as described, you have a legal right to reject the item and receive a full refund within 30 calendar days of receiving it.

• Repairs and Replacements: If a fault occurs after 30 days (or if you prefer a replacement within the first 30 days), you are entitled to a replacement or repair within a reasonable timeframe and without significant inconvenience, in line with the manufacturer’s warranty and statutory rights.

• Return Costs for Faulty Items: If an item is verified as faulty, damaged, or incorrect, we will refund reasonable return postage costs or arrange collection at our expense. You will not be charged any re-delivery or processing fees for faulty items.

Note on Testing: All items returned as faulty will be inspected upon receipt. If an item is tested and found to have no fault (or the fault is due to misuse or accidental damage after delivery), we reserve the right to charge for the cost of testing and re-delivery.

3. How to Return Your Items

To help us process your return as quickly as possible, please include your order number, full name, and reason for return with your parcel.

Return Address:

Despatch Handlers

LogixX Fertility Ltd

Unit 33, 46 Goulds Close

Bletchley, Milton Keynes

MK1 1EQ

Nothing in this policy affects your legal statutory rights.